Refund policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with all original tags attached and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at inteehaya@outlook.com.

If your return is approved, we will provide instructions on how and where to send your parcel. Items returned without prior authorisation will not be accepted.

Return and Shipping Costs

We do not offer free returns. You are responsible for the cost of returning an item unless it is faulty, damaged, not as described or incorrect.

We recommend using a tracked delivery service, as we cannot issue a refund for returned items that do not reach us.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is damaged, faulty or incorrect. We will assess the issue and work with you to resolve it.

Your statutory consumer rights remain unaffected by this policy.

Delivery and Missing Parcels

All orders are dispatched using a tracked delivery service to help monitor their progress and reduce the risk of loss.

If you request that your parcel be left in a designated safe place or delivered to a neighbour, please be aware that this may affect our ability to resolve a missing parcel claim. We will assess any reported delivery issue in line with the circumstances and applicable consumer law.

Exchanges

If you would like a different item, the quickest option is usually to request a return for your original purchase and place a separate order for the replacement, subject to the applicable return conditions.

Sale Items and Gift Cards

Gift cards are non-returnable, except where required by law.

Sale items are not refundable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. We aim to process approved refunds within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at inteehaya@outlook.com.